Life Balance Coach Client Contract

THE CLIENT/COACHING RELATIONSHIP: Coaching is a partnership focused on developing the client’s awareness, thinking, and abilities in order to help them identify and achieve their personal and professional goals. In coaching conversations, I will be direct and honest, and encourage the Client to do the same. The success of the coaching engagement depends upon our willingness to remain open and committed to the process.


  • I will be present with an open heart.
  • I will always hold you in positive regard.
  • I will be on time and well prepared.
  • I will not judge you or your perception of the world.
  • All my strategies and techniques are by invitation only (I do not force change on my clients) but offer you awareness, choices and the tools to take action.
  • It is my duty to protect your health and wellbeing or that of others.  Should you wish to harm yourself or children, I will report your case to the necessary authorities for care and protection.

LIFE BALANCE COACHING: The client is aware that Life Balance Coach Fiona Craig uses a combination of life coaching and psychotherapeutic techniques with her clients. By utilising Fiona Craig’s coaching services, the client enters into an agreement with Fiona Craig that they are responsible for creating their own results, following the program and completing the tasks and activities as outlined.

Fiona Craig provides career, business, life and wellness coaching. In Fiona Craig’s wellness coaching, any remedies, approaches and/or techniques mentioned are by way of invitation to the client. Most importantly, they are meant to supplement and not to be a substitute for professional medical consultation, care and treatment. Do not attempt to treat a serious aliment yourself without firstly gaining proper consultation from a qualified health care professional.

CONFIDENTIALITY: I understand that Fiona Craig respects and upholds confidentiality values and laws. She will only release information about our work with my written permission, court order or legal subpoena. In addition, there are some situations in which she is legally obligated to breach my confidentiality and contact local law enforcement and/or social services authorities in order to protect you or others from harm. The situations include: 1. Child or elderly neglect or abuse. 2. Self-harm or suicidal actions. 3. Harm to others. These situations rarely occur, and Fiona Craig would make every effort to discuss the breach of confidentiality with you before taking action. Fiona Craig will keep your client file (intake sheet, contract & wheel of life and session correspondence) with the intention of undertaking future sessions; otherwise all files will be destroyed upon completion of any coaching package.

GUARANTEE POLICY: Your 100% participation and commitment to the coaching process is required. You are responsible for your own results and I am 100% committed to helping you achieve your desired goals. Life Balance Coach has a “value back” guarantee which means that I will do everything I can to assist your success, as long as you are committed and trying your best. However, if you are not completely satisfied, I encourage you to tell me during the session, and together we will devise a plan to get the value you feel you paid for.

REFUND POLICY: If you withdraw from your coaching package within the first 7 days for any reason, you will be entitled to a full refund, minus $50 admin fee and any sessions already taken. If you decide to withdraw from the coaching package after 7 days, there will be no refund. 

BEFORE YOUR FIRST SESSION: A Welcome Pack will be sent (via email) prior to the first session containing 3 documents.  The first is a client intake form, the second either a life or business coaching questionnaire, and the third the client contract. The client must return all these documents signed within 24 hours for the first session to commence.

FEE: A session/s is paid for prior to commencement. A requirement is that all payments be made via PayPal. Once payment is made, and this document signed, it is deemed that you (the client) have read and agreed to all the terms and conditions set out in this agreement and the transaction is final and your session time confirmed

APPOINTMENTS: Please book all coaching sessions with Fiona Craig via email. Please note that booking coaching sessions ahead of time will ensure you are accommodated with preferred time and days of the week. NB Fiona Craig will not hold session times for all her clients.  All sessions must be paid for prior to that session starting.

In the event Fiona Craig cannot make the session time due to illness, she will immediately contact the client giving them the option to have the session refunded or postponed. Any rescheduling of any appointment made by the client must be organised at least 24 hours before the planned date so as not to incur a penalty (see below).

CHANGE YOUR APPOINTMENT POLICY: If you need to change your appointment, please advise Fiona Craig ASAP by email or text/phone 0405 433 217. NB If a client cancels their session in less than 24 hours from the agreed date and time, the client will incur a penalty of a NO SESSION REFUND and that session will be considered completed within part of their package. In the event of a client experiencing illness or unexpected work, travel or holidays, negotiations must be made in writing to suspend remaining sessions. All clients must complete their coaching packages within 3 months from the commencement of their first session.

LIMITATION OF LIABILITY: Whilst Fiona Craig is committed to act at all times in good faith, results are not guaranteed, and in the unlikely event of any dispute arising, Fiona’s liability is limited to the fees paid. NO EVENT SHALL Life Balance Coach Fiona Craig of True Balance Coaching, TBC BE LIABLE TO CLIENT FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT.

ENTIRE AGREEMENT: This Contract constitutes the entire agreement between the Client and the Life Balance Coach Fiona and the Life Balance Coach Fiona Craig shall not be held responsible and shall remain blameless for any adverse or other consequences, including but not limited to financial, personal, employment or other losses, arising out of decisions or actions the Client may make as a result of the Services provided by the Life Balance Coach.

Updated April 27th, 2022